Customer Service Advisor - Premier-Rota Shift Work

Customer Service Advisor - Premier

 

We are recruiting for a number of positions at our offices in Wavertree Technology Park, with start dates in January.

 

Talking has never been so rewarding
Call centre careers at Barclays offer everything you've been looking for, and then some. If you could you talk your way to a brighter future and offer first-class help and advice to our banking customers, we have a wealth of opportunities for you at our Barclays contact centre, Wavertree - the kind of opportunities that could take you far.

Our call centres offer that sought-after balance between a fun, social environment and solid career prospects with a globally-renowned brand. There's a wealth of opportunities and from the very beginning our supportive team will help you find your perfect fit and make sure you make the most of your talents. From then on you'll receive regular training to help you succeed and progress further within the wider Barclays group. So, whatever your experience, as long as you can offer dedicated customer service we've a place for you.

What you'll give our customers as a Customer Service Advisor - Premier
Our Wavertree contact centre provides the full portfolio of Barclays products to our customers. Here you'll take inbound calls from our Premier customers, you'll provide the seamless telephone service we're renowned for - all with that special personal touch through your focus on customer service

What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need as a Customer Service Advisor - Premier
A natural on the telephone, you'll be capable of quickly building rapport and trust and ideally you'll have put your skills into practice in a customer-focused environment. You'll quickly identify customers' needs, making referrals to product specialists where needed.

Your Hours
We are recruiting full-time roles working 35 hours per week, 5 days out of 7. You will be working on a 7 hour rotational shift between 7.00 am to 11 pm across Monday to Sunday.

Our Values
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

Click here for Tips and Advice on the Application and Interview process.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.