Customer Service Advisor (Part Time)

Our client, a large financial institution, are looking for part/time Customer Service Advisors to join their team in Wavertree, Liverpool on an initial 10 month basis.

The Role:

* Deliver effective, efficient and compliant telephone based customer service.

* Work with contact centre colleagues in order to maximise customer satisfaction.

* Ensure that customers receive an exceptional service by addressing customer solutions and transactional processing requirements in accordance with set procedures.

* Meet individual customer needs and achieve allocated goals by providing a range of products to customers and ensuring cases fit within lending criteria.

* Achieve the best possible outcome for the customer by managing customer queries, technical queries, complaints and feedback effectively in line with regulation, Barclays policy and best practice.

* Enable the delivery of consistently high standards of seamless customer service.

Requirements:

* This office opening hours are between 08:00/21:00 shifts will be Monday/Friday 5pm/9.00pm Every Saturday 4 hours Training periods will be in the shift times for 18 days (20 hours per week)

* Relevant experience in a call centre environment or customer facing role.

* A good understanding of policy, risks and regulations and their potential impact

* Exceptional Interpersonal skills

* Exceptional verbal communication skills

* Exceptions customer service handling skills

* Customer Service Standards

Interested candidates should submit their CVs at the first instance.