Customer Service Advisor - North Birmingham

Joining Capita at our state of the art call centre in North Birmingham, you will need to provide a high quality advice service by telephone to new and existing claimants of Personal Independent Payments (PIP)

"Capita PIP Contact Centre" specialises in communicating with callers who are looking to place a new claim for PIP or are already receiving the Disability Living Allowance (DLA) and are at the point of renewing their benefit.

Our Customer Service teams are responsible for resolving both simple and complex issues for a whole range of customers. All of our advisors will speak to a variety of claimants.

Advisors must know and adhere to all Capita policies and procedures and have:

Strong customer services experience
Clear written and spoken English
Good keyboard and computer skills as you will be required to input information into a system whilst on a call.

Flexible approach to work and problem solving
Have a desire to please callers, have empathy with our callers and be aware of your performance, aiming to be efficient
Show respect to callers at all times
Be adaptable to change in a constantly shifting environment
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.