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Customer Service Advisor/Care & Logistics Support Clerk

Eingestellt von Hyphen

Gesuchte Skills: Support, Client

Projektbeschreibung

Our client is a global telecommunications organisation who has exciting opportunities for a number of Customer Service Advisor/Care & Logistics Support Clerk roles.

We're looking for skilled individuals to work as part of a Care & Logistics Support team in a busy call centre environment to enhance customer experience and protect costs to the business, whilst providing a service to our customers inside and outside of the Business.

Key Responsibilities will include:

* Excellent customer service at all times, operating within company guidelines and constraints within the Care and Logistics area.
* Answering all general queries by email tasks or calls promptly and efficiently.
* Confident with inputting customer data as required, fulfilling all customer requests and providing an audit trail of any action taken.
* Maintain set targets, action and fulfil all customer requests within the required SLA's.
* To participate actively in the work of the department, working with colleagues to achieve goals.
* Be confident in the use of appropriate operating systems, policies and procedures.
* Achieve and maintain quality standard KPI in all work completed.
* Responsibility and having the knowledge to satisfy customer's needs on first contact resolution.
* Consideration for customer's unique circumstances and takes responsibility to arrive at a solution that satisfies the customer.
* Awareness of cost to serve the customer at all times.
* To action and fulfil all customer requests within the given SLA's

This is a fantastic opportunity to work for a leading telecommunication organisation that is going from strength to strength.

hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hyphen