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Customer Service Advisor BLUC8680

Eingestellt von Blue Octopus Recruitment Ltd

Gesuchte Skills: Support, Client

Projektbeschreibung

Customer Service Advisor BLUC8680
(6 month Fixed Term Contract - Full time)
Snodland, Kent
Salary - £15,300 - £16,730.29 (dependant on experience and qualifications)

Who will I be working for?

Our client supplies top quality drinking water to 2.1 million customers across Kent, Sussex, Surrey, Hampshire and Berkshire. The quality of their drinking water is monitored at every stage of the treatment process, from the raw water through to the water which comes out of their customer's taps.

Working with them, you know that you are part of an organisation which delivers a service that 2.1 million customers rely on, every single day. Their customer service centre is a busy, vibrant and challenging environment where they aim to achieve the highest level of customer satisfaction in the most efficient and effective manner to ensure their customers receive good value for money and an excellent experience when they contact them.

What will I be doing in this role?

As a Customer Service Advisor within their busy Contact Centre, you will be required to work 37 hours per week between the hours of 8:00am and 7:00pm Monday to Friday and 08:00 and 1:00pm Saturdays.

As a Customer Service Advisor you will ensure excellent customer service is provided and quality requirements are adhered to at all times. Building relationships with peers and colleagues to enhance the team working environment is essential and you should be available to support the business at peak times by covering ad hoc duties and being part of a stand by rota for out of hour incidents.

Duties:

• You must be able to prove an excellent customer experience by being flexible to resolve all customer enquiries with the Company timescales and contribute to customer satisfaction score
• Respond professionally and accurately to all internal and external customers
• You should be able to ensure that all work is completed to company standards and adheres to the principles of "right first time, every time" and Customer Service's 'first and happy' to reduce complaints and repeat contacts
• Demonstrate a pride in your work and continually strive for excellence.
• Promote continuous improvement by reviewing the personal and business processes to ensure that quality is maintained or improved
• Work effectively within teams and demonstrate personal and professional respect and consider colleagues opinions
• Attend and positively contribute to team meetings, training sessions and focus meetings
• Be flexible with requests to change working patterns, hours and workflows that are required to support business objectives
• Represent the company in a professional manner by presenting a positive image to internal and external customers
• Support the business and encourage each other to ensure that service levels and quality are maintained

The successful candidate will:

• Ideally have 4 GCSE's grade C or above, including Mathematics and English. An NVQ Qualification Level 2 or above in Customer Service or Business Administration is desirable
• Have a strong customer service focus with a determination to resolve customer issues
• Possess strong typing, excellent written and verbal communication and customer service skills. Good IT skills in Microsoft
• Be able to communicate positively with customers and colleagues in a busy working environment

Please note this post is subject to a basic disclosure via the Disclosure and Barring Service.

Closing date for applications - 4th November 2013

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Blue Octopus Recruitment Ltd