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Customer Service Advisor

Eingestellt von Experis IT

Gesuchte Skills: Support, Client

Projektbeschreibung

Our client, a large financial institution, is looking for a Customer Service Advisor to join their team in Northampton on a 12 month basis. The role will be full-time, Monday to Friday 9am-5pm.

THE ROLE:

* To deal with the end to end on/boarding process for both newly recruited and existing customers

* Inbound and outbound calling

* Exercise current policies and procedures such as; Know Your Customer (KYC) and Anti Money Laundering

* Take ownership and make decisions on individual cases within discretionary limits and decide whether further investigation is required, what investigation is required and provide recommendations to management.

* Maintain and provide key stakeholder management support in the form of dealing with queries on the progress of an applications status and providing solutions to technical queries.

SKILLS REQUIRED:

* Deliver outstanding customer service

* Maintain balance between the interests of both the Company and its customers

* Deliver to high standards - time, cost, quality, efficiency, value

* Takes on and achieves stretching challenges and targets

* Takes responsibility and accountability for resolving issues that prevents resolution

* Good PC Skills including Microsoft Office such as Word and Excel

* Good written and verbal communication skills

* Good planning and organising

* Team Player

* Excellent attention to detail

* Able to use own initiative

Interested candidates should submit their CV at the first instance.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis IT