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Customer Service Advisor

Eingestellt von Experis IT

Gesuchte Skills: Client

Projektbeschreibung

Our client, a large financial institution, require new customer service staff to join their team in Sunderland on an initial 3 month contract.

THE ROLE:

* Dealing with Premier Clients

* Inbound calls only all types as first point of contact for clients

* Escalating complaints, issues and problems to the team leader or relevant channel to achieve the best possible outcome for the customer

* Deliver excellent customer service and achieve centre performance targets.

SKILLS REQUIRED:

* Excellent literary and numeracy skills

* Excellent communications skills

* Contact centre experience

* Professional, passionate and enthusiastic

* Experience of working in Financial Services/regulated environment would be advantageous.

* Practice of having worked to tight schedules and achieving daily targets

* Experience of achieving high quality targets essential

Interested candidates should submit their CVs in the first instance.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Experis IT