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Customer Service Advisor

Eingestellt von Experis IT

Gesuchte Skills: Client

Projektbeschreibung

Our client, a large financial institution, is looking for a Customer Service Advisor to join their team based in Manchester Piccadilly for an initial 12 month contract.

THE ROLE:

* Working in a call centre environment within the Collections and Recoveries team

* Helping negotiate repayment terms with customers to bring accounts back into order

* Educating customers to retain our relationships and ensure that repayments are made

* Building relationships with our customers to resolve complex and often emotional financial situations

* Identifying and reporting fraudulent accounts

SKILLS REQUIRED:

* Call centre experience

* Customer service experience

* Ability to handle a range of queries and transactions

* Fast learners

* Excellent communication skills both written and oral

* Interpersonal skills needed to deal effectively with their customers and colleagues.

* Appropriate influence and negotiation skills

* Organise own time to achieve deadlines and targets

* Solve problems as they arise or know how and where to escalate them.

* Work independently and as part of a team as necessary

Interested candidates should submit their CVs at the first instance.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Experis IT