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Customer Service Advisor
Eingestellt von Experis IT
Gesuchte Skills: Sales, Support
Projektbeschreibung
Key responsibilities:
Deal effectively with all incoming calls from customers, clients and consumers.
Carry out outbound courtesy calls as and when required
Process customer finance applications and deal with pre payout and underwriting queries
Identify opportunities to expand our capabilities through valuable customer feedback.
Identify trends from feedback, and assess whether an issue needs to be escalated to the sales teams or Risk
Work through queries in a timely manner to ensure that proposals can be paid out with minimal inconvenience to customer and clients.
Pro/active management of online customer enquiries, aiming for a timely response with first contact resolution
Pro/active engagement with a number of stakeholders across the business to ensure that all feedback, learning and successes are shared and escalated.
All mandatory training to be completed within timescales set
Where applicable, all risk identified to be escalated to Team Leaders
Undertake tasks as requested by the Team Leader to support the business and team performance
Experience required:
Data accuracy, attention to detail
Ability to work as a team and on own initiative
Flexible approach to undertaking the role, adaptability
Ability to follow processes and policy frameworks
Ability to work under pressure
Target orientated, self motivated
Good Interpersonal skills
Objection handling skills
Organised, ability to prioritise workloads
Excellent telephone communication skills
Customer service orientation
Good listening skills
Interested candidates should submit their CVs at the first instance.
Projektdetails
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Einsatzort:
Cardiff, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
2 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges