Customer Service Advisor

Our client, a large financial institution, is looking for an admin assistant to join their team in Coventry on an initial 5 month basis.

THERE ARE TWO ROLES AVAILABLE:

- ONE WILL BE NIGHT SHIFTS (11PM/7AM) FOR 4 NIGHTS ON AND 4 NIGHTS OFF ON A ROTA BASIS.
- ANOTHER WILL BE EVENING SHIFTS (6PM-11PM) WORKING 5 EVENINGS A WEEK.

*For shifts worked between the hours of 11pm and 7am temps will be paid an unsociable hours uplift on the basic salary - 15% for Monday-Saturday, and 50% for Sunday*

THE ROLE:

- Part of a small team of agents working reports and taking some inbound calls in respect of fraud or potential fraud on customers' accounts.
- You'll identify and report fraudulent accounts to reduce our losses, escalating issues to your team leader or a relevant specialist
- It's all about building up your knowledge to suggest and implement ways to improve how we work, all while supporting and coaching less experienced colleagues

EXPERIENCE NEEDED:

- Experience of working in a call centre role
- Customer service skills
- Ability to handle a range of queries and transactions
- We're looking for fast learners who are excellent communicators and have a proven record in creating simple solutions to often-complex problems

Interested candidates should submit their CVs at the first instance.