Customer Service Advisor

Customer Service Advisor - Based in High Wycombe - 3 months rolling Contract

We are urgently seeking 2x Customer Service Advisors to work for a well-established client of mine. The primary function of the Customer Service Advisor is to ensure a consistent quality of service for the installation, maintenance and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of customer satisfaction.

Essential Skills-
*Previous experience of working within a call centre ideally within an ITSM environment
*Excellent PC Skills - including Microsoft Word, Excel, Outlook and Internet.
*Excellent verbal and written communication skills and ability to convey information clearly and effectively.
*Ability to effectively handle multiple tasks in a fast paced environment.
*Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
*Ability to resolve issues of conflict in a tactful and professional manner.
*Positive, self-motivated, enthusiastic and proactive.
*Organised, able to manage time effectively and prioritise tasks.
*Ensuring that the company's SLA attainment is maximised.
*Flexible and adaptable to meet changing business demands and working environments.
*Knowledge of standard IT related products. (PC's, Laptops, Printers).

If you have the relevant skills please call Natalie or email CV to (see below)