Customer Service Advisor

Customer Service Advisor/Customer Service Representative required for a leading Medical Solutions Provider based in Chalfont St.Giles to be responsible for dispatching field engineers to deal with broken medical equipment. They are seeking an experienced Customer Service Agent to join their vibrant and busy team for a minimum of 6 months.

Roles and responsibilities include

. Taking incoming calls and logging problems database according to contractual requirements

. Managing systems breakdown till completion

. Drive customer notification

. Escalate issues as required.

. Take incoming calls from Field Engineers

. Enter all comments and agree action plan.

. Manage Field Engineers work plans and escalate

. Ordering parts using the current parts ordering processes

. Organising distribution of parts in the Region or Megastores

Core Customer Care agent must have previous experience of:

. Basic Computer Skills

. Ability to Work independently with minimum direction

. Effective communication skills

. Basic typing skills.

. Strong Interpersonal Skills

. Fluent in English Language required.

. Team player

. MS Office proficiency

. Must have previous experience of dealing with complex work stations and computer systems

Please apply accordingly for immediate consideration; all candidates must be willing to undergo security clearance.

For more information please call Robert Buckley