Customer Service Advisor

Job Spec:

This role is telephone based and provides admin support by typing medical reports, documenting and preparing all paperwork for clinical assessments, arranging appointments with doctors, requesting medical reports and ensuring that these are received in a timely fashion.

Responsibilities will include:

-Administer documentation received from clients against documented processes and adhering to company service standards
-Answer queries from customers, gathering information from colleagues and/or the medical team to ensure a satisfactory and complete outcome
-Respond effectively to telephone calls and written correspondence (including emails)
-Handle customer complaints or incidents professionally and within company standards, ensuring all relevant documentation is completed
-Act as main point of contact in order to provide support to the clients Human Resources (or similar) contact
-Provide regular reports and other management information to key staff as required
-Maintain close contact with regional medical teams providing administration support in respect of site visits
-The ideal candidate will have previous experience liaising with clients on the telephone, producing reports using MS Excel, general administration and be used to working in a business environment. We are looking for a strong team player with a positive and enthusiastic attitude. An understanding of Occupational Health would be highly advantageous but not essential.

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