Customer Service Advisor

"I want to keep my customers smiling."

Join E.ON as a Customer Service Advisor and you'll make sure our Home Energy Services customers have the dependable heating, plumbing and electrical services they need. We'll provide thorough training and give you everything you need to get the job done well. You'll be handling a whole range of different calls and emails - and you'll make sure every customer finishes up satisfied. For you, that means plenty of opportunities to improve your customer service skills and do a job that offers real satisfaction.

As a Customer Service Advisor, I want to help us operate as efficiently as possible

You'll do that by managing incoming and outgoing customer calls, booking appointments and handling queries yourself wherever possible. If you need to, you'll pass any issues on to someone more senior, as well as keeping a thorough log of all the work requests received. You'll also stay in touch with other departments and contractors to make sure work is completed on time and to keep our customers up to date with any progress.

As a Customer Service Advisor, I want to make full use of my…

Strong customer service experience.
Proven ability to handle high call volumes.
Outstanding influencing and communication skills, particularly over the telephone.
Excellent problem solving skills and attention to detail.
Good PC skills.

It sounds like E.ON is a company that's pushing boundaries?

As one of the UK's leading power and gas companies with 12,000 people in the UK and 85,000 worldwide, we set ourselves big challenges. We're one of the leading green generators in the UK with 20 wind farms and the country's largest biomass power station. We're also investing £50m in new technologies and approaches over ten years. The science is impressive, but everything we do is driven by people. We want to deliver the best possible value to our customers, and the most rewarding experiences to our teams. Is it time you got on board?

What next?

If this is just the kind of role you've been looking for, the next step is to apply.

We only interview people who meet all the requirements of a role. We know your time is valuable, so check you've got the right skills, experience or qualifications before starting your application.
Key skill requirements

Essential

Experience of operating within a customer service environment, equivalent to 6 months telephone skills.
Experience of working in a high call volume environment.
Telephone techniques and influencing skills.
Excellent verbal communication skills.
Attention to detail.
PC literate.
Problem resolution.

Any additional information

E.ON UK is committed to equal opportunities.

This is a fixed term contract until 30 March 2012.

The role is based in Nottingham.