Customer Service Adviser - on Call

"On Call" Customer Service Adviser - Nottingham

You'll make a unique contribution We'll be stronger with your input There's never been a better time to work at Santander. We are building the Best Bank for our people, customers and our communities. When you join us as an "On Call" Customer Service Adviser, you'll be joining a company that's focused on growing customer loyalty, delivering great customer service and developing strong colleague and customer engagement. We want to enhance the experience of everyone who does business with us.

Your Role This is an "On call" contract, offering flexible cover to our branches across Nottingham and other local branches in the Region.

You'll be guaranteed and paid for at least one hour per month/12 hours per year. Additional hours will vary according to branch requirements and will most likely be a mix of pre-arranged and short-notice cover, so flexibility around hours and location is essential.

At Santander we're aiming to make everything simpler for customers and colleagues. When our customers visit one of our branches you will be their first point of contact, offering a personal and efficient service backed up by a great range of products.

That will involve a lot more than just answering questions - you will play a key role in building relationships with our customers by transacting on and servicing accounts, helping them with a wide range of enquiries regarding our products and services and working with colleagues to provide the right solutions to meet their needs.

Your Reward Starting salary is £7.85 per hour.

We weren't voted one of the Sunday Times ཕ Best Big Companies to Work For' for nothing - we've got a reward package that's simple, personal and fair.

In addition to your basic pay, we offer you a boenefits package that's flexible and allows you to be in control.

Your benefits include:- * Comprehensive "You Choose" Flexible Benefits options which include Health, Protection, Liefstyle, Employee Discounts and Charity * 25 days Holiday (pro-rata) plus bank holidays plus the option to flex * Santander Retirement Plan * Employee Share Schemes * Product discounts * Retail and High Street discounts

What we will be looking for in you As an "On Call" Customer Service Adviser you will need excellent listening and communication skills and a high level of motivation as well as previous experience in a customer service role.

A flexible approach and strong team working skills are also required. In addition, as you'll be working in a regulated environment a high level of numeracy and computer literacy are also essential.

Simple Personal Fair - because that is what a bank should be. The Santander Group has more than 150 years' experience in banking and more branches worldwide than any other international bank. At Santander we are committed to serving our customers and helping them make the most out of their money. Our goal - to be the best bank in the UK