Customer Service Administrator (Derby)

Customer Support Administrator
Derby
3 Month Contract
£ Negotiable

Syntax require a Customer Support Administrator to work at our Derby City Centre offices. This is a 3 month initial contract to start ASAP in June 2014.

The primary focus of this role will to be to ensure that our contractors and candidates are completely happy whilst working for us and leave having received a positive customer experience.

Skills/Experience/Duties:
- Ensuring contractors are paid on time and accurately.
- Timesheets/Expenses are entered and authorised according to deadlines. Manually inputting timesheets where necessary.
- Chasing any missing timesheets and outstanding authorisations.
- On-boarding and off-boarding of contractors.
- Dealing with ad-hoc queries from contractors and clients (by phone and email).
- Contract Administration - creating/checking contract documentations for contractors and clients.
- Administration of our online timesheet system (InTime). Walking contractors through how to use the inTime system.
- Sending out T&Cs through in Time. Ensuring all contract documents are accepted, including T&Cs.
- Administration of documents: ID, Ltd and Umbrella documents.
- Advising contractors on Umbrella and Ltd company options.
- Owning the contractor Renewals list and ensuring optimum recycling of contractors. Communicating Finishers List of contractors to the sales team.
- Reporting on weekly SLAs/KPIs at Monday Sales Meeting.
- Managing regular Customer Satisfaction Surveys.
- Own the PSL of Umbrella providers (preferred supplier list).

Key Competencies/Behaviours:
- Excellent verbal/written communication skills.
- Strong organisational/planning skills : ability to work under own initiative, prioritise, and be accountable for own workload.
- Ability to multi-task and work under pressure to tight deadlines.
- Reliable and dependable, including excellent time management.
- Customer-focused, with a polite, helpful, and professional telephone manner.
- Self-motivated, resilient and determined.
- Adaptable, and willing to embrace change.
- Hardworking/Flexible attitude towards working hours.
- Excellent attention to detail.
- Strong customer service skills.

Please email your current CV through for initial consideration stating your work availability and expectations on hourly rates/salaries.

If your experience matches the job requirements, you will receive a call from one of our experienced Consultants who will discuss the opportunity with you in greater detail, and who will be happy to answer any questions you may have.

We always endeavour to respond to every application. However, due to high volumes of applications we regret it is not always possible to do this. Thank you for your understanding.

Syntax Consultancy Ltd operates as an Employment Business and Agency.