Customer Service Administrator (Contracted Position)

DESCRIPTION

RHINOSYSTEMS, INC. - CLEVELAND, OH

Seeking to engage an individual or firm to provide Customer Service support for a fast-growing consumer medical device manufacturer with an innovative, new nasal irrigation product.

If you are bright and ambitious, honest and hard-working, and you're looking for an exciting opportunity - not just a job - this might be the right fit for you.

The Customer Service Representative position will be located at the company's offices in Brooklyn Hts., Ohio.

SUMMARY OF POSITION:

The ideal candidate will be a self-starting multi-tasker with superior communication and organization skills who has the potential to expand into other customer service management responsibilities. We are looking for a candidate who enjoys working with the public, has a well-developed sense of fairness, and a strong moral compass.

CONTRACTOR RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

- Maintaining the highest levels of customer service excellence
- Responding to customer inquiries (email or phone) within strict Service Level Agreement (SLA) guidelines
- Providing in-depth support for the use, care and technical aspects of the product
- Demonstrating a friendly and cooperative attitude with our internal and external customers
- Ensuring highest accuracy of data entry functions
- Consistently adhering to business procedures
- Providing administrative support to multiple departments
- Providing continuous process improvements

CONTRACTOR QUALIFICATIONS:

- High School Diploma or Equivalent (GED) required
- One to two years customer service experience in an office setting
- Excellent verbal and written skills
- Competency in performing multiple functional tasks
- Competency in computer skills
- Working knowledge of Microsoft Office - Word, Excel, Outlook
- Exposure to a web-based customer service ticket system, such as Zen Desk, a plus
- Strong work ethic
- Detail oriented
- Must pass background check and drug screening

CONTRACTOR PREFERRED QUALIFICATIONS:

- College, certification or formal training
- Exposure to a web-based customer service ticket system, such as Zen Desk
- French/English Bilingual a plus

REQUIREMENTS:

- Rate of pay will be $10 - $12 an hour, based on experience
- part time, 25-30 hours per week

This engagement will be a contracted position. Please be advised that candidates who phone, apply in person, or send their information by regular mail will be given no further consideration.