Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR - BROMLEY BASED - CONTRACT

Bank of America Merrill Lynch is currently seeking to recruit a Customer Service Administrator to join their Treasury Services division in the offices based in Bromley.

We are looking for passionate candidates to carry out a quarterly survey with all Client Services customers. The successful candidate will call clients asking pre-scripted questions and take an overview on their experience of the Client Services Team.

Key skills for a Customer Service Administrator:

*Professional and confident written and verbal communication skills
*General knowledge of global financial services organisations would be advantageous.
*Proactive positive attitude with the ability to work under pressure
*High attention to detail
*Excellent telephone communication skills

Responsibilities of a Customer Service Administrator:

*Collate and analyse customer feedback
*Identify and challenge any negative effects on the customer experience due to any new product launches, process changes and improvement projects
*Assist with the overall service delivery through quality and consistency.

If you wish to apply for the above position, please call me or email on (see below)

Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.