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Customer Service Administrator
Eingestellt von Experis Engineering
Gesuchte Skills: Sap, Client
Projektbeschreibung
MY CLIENT, A LEADING PHARAMECUTICAL COMPANY BASED IN GUILDFORD IS URGENTLY SEEKING AN EXPERIENCED CUSTOMER INTERFACE ADMINISTRATOR TO JOIN THEIR TEAM FOR A MINIMUM OF 3 MONTHS (ROLLING CONTRACT). THIS IS A FULL TIME ROLE WORKING 37 HOURS PER WEEK MONDAY- FRIDAY.
Admin/Customer Service Duties:
To act as the first line of interface to our customer base on a day to day basis. To achieve success it is critical that the Customer Liaison Co-ordinator:
- Deal with customer enquiries in a professional manner to ensure that we understand their requirements and demonstrate to them that we are doing all we can to provide an excellent service
- Receive and process customer orders and ensure they are passed down the chain to distribution in a timely fashion
- Contribute actively to the efficient processing of queries by standardizing workflows
- Act as a source of information regarding customer satisfaction
- Answer phone queries promptly and professionally
- Investigate root cause of question and forward queries to identified experts
- Stay current on out of stock report and latest supply information, in turn feeding latest OOS information to internal and external customers
EDUCATION AND TRAINING
- Maths and English GCSE
- Microsoft Office Package
- Previous SAP experience desirable
PROFESSIONAL SKILLS & KNOWLEDGE
- Good communication skills (essential)
- Team player with self-drive, willing to be hands on and add value in a dynamic and changing organization (essential)
WORK EXPERIENCE
- Experience in Customer Service and able to deal with both internal and external customer complaint situations
- Previous experience in pharmaceutical industry or with a wholesaler is preferable
PLEASE CALL NIKITA OR APPLY ACCORDINGLY FOR IMMEDIATE CONSIDERATION.
Projektdetails
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Einsatzort:
Guildford, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
3 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, SAP Entwicklung