Customer Service Account Manager

Customer Service Account Manager - Manchester - 12 month contract - £12.38 per hour

Our client a Global Manufacturing company is seeking a Customer Service Account Manager to be based in Manchester on an initial 12 month contract.

Job description:
*To maintain and proactively improve contact with customers through appropriate means to satisfy their service requirements.
*To proactively manage all customer orders in a timely and accurate manner using initiative, influence and problem solving skills in order to ensure their delivery requirements are met.
*The professional and timely handling of all complaints and adjustments, including the initiation of route cause analysis and corrective action using CFR.
*Independent, proactive communication to fulfil customer needs and to present to the customers in a professional manner to ensure the client is their preferred choice of supplier.
*Project leadership and project team involvement.
*Seek out ways to reduce non- value added activity and process improvement using appropriate tools
*Involvement in String Training to formally train colleagues and also to assist in training to help other CSRs raise the bar on their own performance.
*Support for assigned sales contacts in the field to help the business in the achievement of its goals and objectives.
*To adhere to the processes and procedures to ensure we maintain our ISO quality accreditation.
*To adhere to all legal and audit procedures
*To manage Electronic trading and actively support the implementation of E-business Tools.

Required skills/experience:
*Previous experience working in a Customer Service environment.
*Account Management experience.
*Have high attention to detail, work with speed and accuracy.
*All candidates must be assertive, have attention to detail and work with speed and accuracy. Putting the customer is first is a main objective.
*This is NOT a call centre role - this is more of a supervisory/autonomous role.
*SAP experience is desirable