Customer Service

Customer Care coordinator required for a world leading Healthcare company based in Chalfont St Giles/Amersham for a 6 month initial contract.

Key Responsibilities/essential functions include:

* Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.

* Order Entry and order management to deliver as required.

* Follow Shipment and installation to ensure Revenue collection occurs on time.

* Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.

* To provide excellent customer service for customers, both internal and external.

* Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.

* Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

* Provide the following specific support for customers: 

- Order entry 
- Delivery, stock information 
- Product information 
- Management of service calls 
- Management of replacements and free of charge shipments 
- Proactive customer satisfaction calls 
- Monitor and follow-up on customer queries

Required Qualifications/Experience:

* Written and oral fluency in language relevant to customer base as well as English

* Excellent communication and interpersonal skills

* Excellent organisational skills and ability to prioritise workload

* Problem solving skills, initiative, proactive/pre-emptive and strong attention to detail

* Competent MS Office skills and be comfortable working with different systems.

* Previous client and customer service experience

* Ability to work well in a busy customer service environment.