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Customer Requirements Technician (6 Months FTC)

Eingestellt von Capita Resourcing

Gesuchte Skills: Design, Sap

Projektbeschreibung

The Customer Requirements Technician role is responsible for receiving and evaluating all applications from customers wishing to connect to our water network

ABOUT THE ROLE
The role requires you to act as a key point of contact for the customer to ensure you understand the customers needs and can produce a design brief that meets both the Customers and Severn Trent's expectations.

When liaising with customer during pre-design you will need to ensure that the customer has provided the necessary information and is aware of what Severn Trent will offer before producing a design brief, which ensures maximum efficiency for both the customer and Severn Trent with respect to construction options and costs.

You will ensure accurate completed applications are progressed within the published timescales against industry and company guidance.

The Customer Requirement Technician will work within a team reporting directly to the Customer Requirements Manager, and does not have any line management responsibilities.

ABOUT YOU
We really want to hear from people who have worked with corporate/public sector customers and developed relationships that delight customers and deliver a first class service. It goes without saying that your communication skills give you the ability to confidently influence and negotiate with internal and external stakeholders at all levels.

You should have experience of:

* Technical knowledge associated with a Waste or Water service provider

* Following a documented process, ideally in the utility sector

* The ability to interpret customer requirements to ensure correct design briefs are issued.

* Ability to manage multi-requests from others.

* Capability to present a professional image of Severn Trent Water when handling customers.

* Experience of applying industry standards using internal and external measures

* Proficient knowledge and use of IT systems preferably SAP.

Qualification: GCSE or equivalent in Maths and English at grade C or above

ABOUT US
At Severn Trent, what we do matters. It's vital to 8 million people across the Midlands who rely on us to deliver high quality drinking water. It's essential to our environment - today, tomorrow and in the long-term. And, as a forward-thinking FTSE 100 business, it's key to our shareholders too. Join us and it could bring a whole new level of responsibility to your career.

APPLY
Be part of the future of our water. In return, we offer some excellent rewards including 25 days holiday, a contributory pension, life assurance and personal accident cover, discounts on shopping, energy bills and Severn Trent shares plus a performance reward scheme that lets you earn up to 10% of your basic salary.

For the peace of mind of our customers and colleagues, Severn Trent water may carry out screening and professional reference checks as part of our recruitment process. We will let you know if this affects your application.

Capita Resourcing is the on-site recruitment partner of Severn Trent Water and manage all recruitment on our behalf.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung, Medien/Design

  • Skills:

    design, sap

Capita Resourcing