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Customer Relationship Manager (CRM) (NATO)

Eingestellt von LA International Computer Consultants Ltd

Gesuchte Skills: Support, Consultants, Business intelligence

Projektbeschreibung

Job Duties:

* Support a coordinated Agency-wide approach to Customer Relationship Management (CRM);
* Provide products to support the Principal CRM´s advice to Chief SP
* Measure, Monitor and Report Customer Satisfaction;
* Ensure Customer comments, complaints and compliments are appropriately recorded and coordinate any complaints escalated to Demand Management;
* Support the production and maintenance of:
o The NCI Agency Customer Engagement Plan.
o The NCI Agency Customer Relationship Management Toolset.
o The NCI Agency Customer Satisfaction Programme.
* Performs other duties as may be required.

Qualifications and Experience:

Required:
* Proven experience in developing, implementing, maintaining and reporting upon customer relationship products and tools such as Customer Engagement Plans, Customer Satisfaction Surveys, Customer Relationship Management Toolsets, etc.
* Proven experience in developing and documenting Business Intelligence to support customer engagement.
* A recognised service management qualification such as ITIL® Foundation Certificate.
* Proven ability to communicate effectively orally and in writing with strong briefing skills.

Desired:

* A recognised service management qualification such as ITIL® Managing Across the Lifecycle and experience in the implementation of service management processes and procedures with particular focus on customer relations.
* Prior experience of working in an international environment comprising both military and civilian elements.
* Prior experience of working in, or closely with, national governments or national delegations to NATO to develop and document Business Intelligence to support high level (up to ministerial) events.
* Knowledge of NATO responsibilities and organization, including ACO and ACT.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

LA International Computer Consultants Ltd