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Customer Reference and Executive Programs Support Specialist Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client
Projektbeschreibung
THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:
- Excellent Communication
- Customer Focus
- Time Management
- Fluent in Japanese, Korean or Chinese
WHAT YOU'LL BE DOING:
- Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.
- Resolves 80% of issues without escalation.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
- Provides general assistance to other teams within Global Customer Support and Ariba.
- Conducts all customer interactions in a manner that presents Ariba in a positive light.
- Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
- Ensures that individual performance meets or exceeds the department standards.
- All other duties as assigned.
WHAT YOU NEED TO BRING TO THE TABLE:
- Bachelor's degree or two year Technical school degree preferred.
- Knowledge in computer hardware and software applications along with experience using the Internet.
- Minimum of one year work experience preferred.
- Fluent in Japanese, Korean or Chinese
- Customer focus and stress tolerance.
- Superior communication and telephone skills.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Strong troubleshooting and problem-solving skills.
- Ability to adapt support style to align with the technical capabilities of the customer.
- Previous customer service experience strongly desired.
- Fluency in at least one foreign language is highly desirable.
- Experience or education in working with individuals from diverse cultures preferred.
IF THIS SOUND LIKE YOU, APPLY NOW!
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
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Ref:
SFSF: PROF
Projektdetails
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Einsatzort:
Pittsburgh, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges