Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Customer Reference and Executive Programs Support Specialist Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

CUSTOMER OPERATIONS SPECIALIST needed for a long term CONTRACT opportunity with a our client located in PITTSBURGH, PA

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Excellent Communication
- Customer Focus
- Time Management
- Fluent in Japanese, Korean or Chinese

WHAT YOU'LL BE DOING:

- Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.
- Resolves 80% of issues without escalation.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
- Provides general assistance to other teams within Global Customer Support and Ariba.
- Conducts all customer interactions in a manner that presents Ariba in a positive light.
- Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
- Ensures that individual performance meets or exceeds the department standards.
- All other duties as assigned.

WHAT YOU NEED TO BRING TO THE TABLE:

- Bachelor's degree or two year Technical school degree preferred.
- Knowledge in computer hardware and software applications along with experience using the Internet.
- Minimum of one year work experience preferred.
- Fluent in Japanese, Korean or Chinese
- Customer focus and stress tolerance.
- Superior communication and telephone skills.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Strong troubleshooting and problem-solving skills.
- Ability to adapt support style to align with the technical capabilities of the customer.
- Previous customer service experience strongly desired.
- Fluency in at least one foreign language is highly desirable.
- Experience or education in working with individuals from diverse cultures preferred.

IF THIS SOUND LIKE YOU, APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: PROF

MONJOBJ2WNWCORP

Ref:

SFSF: PROF

Projektdetails

  • Einsatzort:

    Pittsburgh, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh