Customer Reference/Advocacy Support

RESPONSIBILITIES INCLUDE:

The customer reference manager will focus on building a thriving pipeline of public references. This pipeline will result in a creative and customer-centric library of reference-based collaterals, including video, customer blogs, case studies, press releases, infographics and other materials, that represent the business's enterprise portfolio.

The role also provides support for marketing, public relations, social media, advertising programmes, events and campaigns in the UK. The successful candidate will need to work with various groups within the company and a number of agencies, to ensure a single view of customer references, and have a thorough grasp of data to report on reference pipeline and status, quickly, accurately and effectively.

The person in this role will need to have the flexibility and confidence to speak to CIOs and technical representatives alike, engage with sales, drive agency support and take care of administrative details such as scheduling meetings and customer briefings, manage the reference approvals process, and ensuring we adhere to budget quarter to quarter. The person should be a fully confident project manager, be meticulous in tracking data and be comfortable working on multiple projects at any given time.

A more detailed description of the role's responsibilities:

- REPORTING - provide regular updates on status and progress.
- DATA ADMINISTRATION - updating, maintaining and reporting on reference data for the UK
- IDENTIFYING NEW REFERENCES and creating a robust pipeline for references, as part of a reference V-team
- CREATING COLLATERALS from brief to deliverable including video, infographics, presentations; including full customer and agency liaison
- WORKING WITH CROSS FUNCTIONAL TEAMS - supporting marketing team members across the M&O and SMS additional experience of marcoms/PR disciplines also welcomed.

The person in this role should have a good understanding of how to work with sales and external agencies, be organised, have a can-do attitude and be able to work at a fast pace to meet external and internal deadlines. The role's success will be measured through a series of quarterly and annual metrics to cover pipeline growth, reference conversion, collateral development and depth of reference.

Salary: £70,000 per annum/£300 - looking at part time 2 days a week to start with.

Contract to start ASAP and running til June 2015

Application deadline: Wednesday 7th January at 4:30pm