Customer Project Manager (NL + FR)

Customer Project Manager

Task Description:
Activities

As Customer Project Manager, your job is situated in the Enterprise Business Unit (EBU), that is in charge of the whole professional market, addressing large companies as well as small and medium sized enterprises. Within the PSM organisation (Customer Project and Service Management), you will be responsible for the successful implementation of complex and/or non-standard customer projects. For some projects you might
Your customers will belong to either the EBU ME (Medium Enterprises) or COR (Corporate Clients) segment. Project budgets can range from Euros 100.000 to Euros 2,5 million.
The projects to manage are based on a tailor made TELCO and ICT solution and have for our customers a strategic character with a medium to high business complexity eg. migration of customer environment from technology 'A' to 'B' without operational customer impact, implementing new solutions

Your role & responsibilities:
At the project start, you ensure to get a clear understanding on the solution to implement.
You setup and manage the project implementation team, composed by 'non-dedicated' TELCO and/or ICT resources and supported by Pre-sales, Account & Product Managers.
You create and get approval on the detailed project plan, taking into account the customer expectations and the availability of resources.
You guarantee the quality of the project deliverables and make sure that the project planning is respected by closely follow-up on the implementation and taking pro-active actions to avoid deviations.
During the entire implementation phase, you act as main point of contact for the customer as well as for the subcontractors and/or partners.You report on the progress by centralizing all relevant information and a to-the-point communication towards both your customer and your management.
You anticipate potential risks to avoid implementation issue throughout the entire project phase by taking appropriate actions within the organization and/or towards the customer.
You are responsible for the financial result of the customer project by ensuring that the project remains within the agreed scope and is realized within the agreed effort.
Before project closure, you handover all relevant project information to the operational teams and get customer acceptance on the implemented solution.
You support your Sales colleagues in strategic discussions with the customer.

Your Profile:

Requested competence:
You have 6 years of relevant working experience (eg working in a customer facing environment) of which at least 4 years in managing TELCO and/or ICT projects.
You have knowledge of project methodologies (eg PRINCE II) and you are efficiently organized.
Your self-learning skills allows you to understand, in no time and independently, the organization and to gain insight in the business models.
Your out-of-the-box thinking skills and analytical mindset helps you in solving problems.
Your action-oriented approach and efficient organization allows you to deal with multiple projects
With your communication skills you are capable of convincing others, building trust and gaining customer
Your positive attitude allows you to deal with resistance and/or setbacks.
Your stress resistance allows you to deal correctly with emotional reactions.

Personality and Values:
Excellent team worker
Communicative and assertive
Committed to quality