Customer Order & Supply Management Specialist

For our pharmaceutical client in FRIBOURG, Switzerland, we are looking for a:

CUSTOMER ORDER & SUPPLY MANAGEMENT SPECIALIST

Duration: 6 months + possible extension

Start date: ASAP

Tasks:

- Receipt of customer orders, review of all terms and conditions, including price and order entry and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery.
- Ensure close follow-up on orders until delivery.
- Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times.
- Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable).
- Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer Support S&OP and marketing in prioritizing orders and if required arrange re-positioning between customers (when applicable).
- Customer complaint handling.
- Establish and maintain Customer parameters in the ERP and on documents (ECP and/or customer protocol/contracts).
- Coordinate product and price set-up/updates.

Candidate Profile:

- Minimum: Commercial apprenticeship or equivalent.
- Preferred: Further education in either export or international customer service.
- Fluent in writing and speaking in English French and/or German is a plus
- Minimum: 3-5 years of experience in an international customer service.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.