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Customer Operations Support
Eingestellt von Monarch Recruitment Ltd.
Gesuchte Skills: Support, Client
Projektbeschreibung
Customer Operations Support Specialist
12 Month contract
Dublin
Our client, one of the worlds leading financial organisations is searching for the next Customer Support specialist to join them in their Dublin office for a 12 Month contract.
previous experience in banking preferred.
Key Responsibilities
Serve as focal point for customer issues, concerns and requests for enhancements.
Capture detailed and accurate information about issues, concerns and enhancements.
Work with global customers to complete service inquiries about core applications and products.
Collaborate with others in support of products, processes and problem resolution.
Demonstrate the ability to negotiate, resolve and present to internal/external customers.
Lead and/or participate in customer visits for training, education and operational support.
Potential customer visits for training, education and operational support.
Simulate or recreate user issues to resolve operating difficulties.
Recommend and implement business or process improvements, while recognizing global perspectives.
Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.
Skill set Needed
Bachelors Degree preferred or equivalent work experience.
Knowledge/Experience:
Previous customer service experience required.
Broad knowledge in finance, card payments, credit cards, banking.
Excellent interpersonal skills and written and verbal communication skills.
Intermediate to advanced computer skills (Mainframe, Microsoft Office, Lotus Notes).
Ability to adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs.
Travel may be required.
To apply please forward your up to date CV to (see below)
12 Month contract
Dublin
Our client, one of the worlds leading financial organisations is searching for the next Customer Support specialist to join them in their Dublin office for a 12 Month contract.
previous experience in banking preferred.
Key Responsibilities
Serve as focal point for customer issues, concerns and requests for enhancements.
Capture detailed and accurate information about issues, concerns and enhancements.
Work with global customers to complete service inquiries about core applications and products.
Collaborate with others in support of products, processes and problem resolution.
Demonstrate the ability to negotiate, resolve and present to internal/external customers.
Lead and/or participate in customer visits for training, education and operational support.
Potential customer visits for training, education and operational support.
Simulate or recreate user issues to resolve operating difficulties.
Recommend and implement business or process improvements, while recognizing global perspectives.
Demonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.
Skill set Needed
Bachelors Degree preferred or equivalent work experience.
Knowledge/Experience:
Previous customer service experience required.
Broad knowledge in finance, card payments, credit cards, banking.
Excellent interpersonal skills and written and verbal communication skills.
Intermediate to advanced computer skills (Mainframe, Microsoft Office, Lotus Notes).
Ability to adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs.
Travel may be required.
To apply please forward your up to date CV to (see below)
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges