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Customer Operations Manager

Eingestellt von Morson International (IT)

Gesuchte Skills: Engineering, Support, Pmo

Projektbeschreibung

Customer Operations Manager, COM

Description
Purpose of job role
The customer operations manager ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.
The role, with the insight of the ongoing portfolio, is key to ensure communication to the KAM and Service Delivery organizations for specific progress and escalation support as well as towards engagement practices for providing input into opportunities towards the customer. Relevant information should also be used towards the Supply team.

Typical interfaces
Internal: Key Account Management (KAM), Engagement Practice (EP), Competence Domains (CD), Customer Units, Business Units (BUâs including PDU, BL, SD&O), Sourcing, Supply, Project Management Office (PMO), Managed Service Organization, Customer Support Organization, Operational Development and Finance.
External: Customers, Partners, 3rd Party Suppliers.

Tools & resources
Tools & applications - an updated overview of tools- and applications.
PROPS-C role view of CPM â descriptions of accountability, responsibility and process activities within each of the project phases.

Personal traits
Perseverant, team player, energetic/driving and goal oriented, entrepreneurial, confidence builder, empathic, good listener, proactive, ability to prioritize, analytical, ability to perform under stress.

Applicable process connected to job role
PROPS-C â The project model for all customer projects within, focusing on the governance model.
PMO blue print â this role is associated with two functions from the project office model: project monitoring and tracking and project portfolio management.
Service Delivery Processes specifically in relation to Support, Supply and Escalation handling.

Qualifications

This is a position that requires seniority and experience from customer projects. Preferable assessed as Senior Project manager (ESPM). Minimum Assessed as Project manager (EPM) or with similar experience is required for this position.

Required education and experience:
⢠A University degree in engineering, science or business administration, or substantial work experience.
⢠Minimum of 10 years experience in the Telecommunications Industry, with at least 6 years in customer project management on an international level.
⢠Excellent program and project management skills certification on Senior level or higher.
⢠Project Management Professional certification (PMP) from the Project Management Institute (PMI) should exist or being obtained within the near future.
⢠Experience with methodology for customer project management, PROPS-C.
⢠Excellent knowledge and experience in the commercial, financial and contractual aspects.
⢠Good technical knowledge on telecom engineering.
⢠Excellent ability to embrace, implement and analyze potential impacts of changes and improvements.
⢠Very good knowledge of the Project Sales Toolbox.
⢠Very good understanding of IS/IT Tools, ie SAP, Site handler, Business Warehouse, MS Project and Eridoc.

Projektdetails

  • Einsatzort:

    Angola

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Morson International (IT)