Customer Liaison Officer

Customer Liaison Officer

Chelmsford

£28,500 - £50,400 per annum

24 month Fixed Term Contract

Full-time: 37 hours per week

In the Council's drive to deliver its ambitious transformation phase 2 plans, you will find that the Adults, Health and Community Wellbeing Directorate is leading the way in personalising services to meet individual's needs and aspirations.

Safeguarding, Practice and Development comprise one part of the service that manages the planning, development and delivery of excellent and high quality services to the people of Essex.

An opportunity has arisen for a full time Customer Liaison Officer within the Customer Liaison Service. This role supports the delivery of high quality customer service for feedback about Adult Social Care services in Essex.

The Customer Liaison Service handle all comments, concerns, compliments and complaints across Adult Social Care, including representations from Councillors and MPs. The team work actively with customers to ensure that services are responsive to their feedback and that their experience is used to improve services.

The post is being offered as a Band 5 fixed term contract, offering a great opportunity for individuals with the skills to support quality customer service to Essex customers. We are looking for people who have experience of handling customer feedback across public organisations using the statutory regulations for adults.

You'll need excellent customer service skills, the ability to manage complex cases and the ability to work well under pressure. This role will involve managing more complex cases, supporting, allocating work and managing staff whilst maintaining strong relationships with operational teams in a rapidly changing environment.

This is an exciting time to join the team as we are introducing new ways of handling customer feedback. We are looking for someone who has good interpersonal skills with an ability to work with a wide range of external and internal customers. As a member of the Safeguarding, Practice and Development team you will be required to take joint and collective responsibility for the development and continuous improvement of the work of the whole team. This is through a self-managing team culture that maintains high professional standards and a commitment to excellence. No day is identical and flexibility is very much the key!

We would encourage you to have an informal discussion about the role, so if you are interested please contact Giles Goodeve to discuss the opportunity.

Any successful applicant to this post would be appointed on a fixed term contract.

If you require further clarification please contact the Working for Essex Team.

ESSEX COUNTY COUNCIL IS COMMITTED TO SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN AND VULNERABLE ADULTS, AND EXPECTS ALL EMPLOYEES AND VOLUNTEERS TO SHARE THIS COMMITMENT.

Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.

Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.