Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Customer Experience Specialist
Eingestellt von Claremont Consulting Ltd
Gesuchte Skills: Engineering, Sales, Marketing
Projektbeschreibung
My client is a leading telecoms provider in Europe and they are now looking for a Customer Experience Specialist for a 6 months contract in Dublin, Ireland.
Job Description:
- Responsible for Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
- Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design, review operator's customer experience management maturity and analyse gaps
- Prepare and update consulting delivery documentation
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs
- Prepare and update design documentation
Working Experience:
- Thorough understanding of operator's organisation
- Strong understanding of customer experience management
- At least 8-10 years experience in operator's environment or professional customer experience consulting firms
- With experience in operator Marketing and Customer Care or CE analytics is in priority.
- Strong ability of development/innovation of new services/use cases.
Requirements:
- Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing
- MBA experiences will be in priority
- Language Skills: English
Competencies:
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Able to work independently with minimum supervision and is resourceful
- Ability to conduct cost/benefit analysis, modelling techniques and methods
- Self-motivated and ability to work under pressure
- Good interpersonal skills
- Reliability and strong organisational skills are a must
- Strong attention to detail
- Ability to prioritise multiple tasks to completion
- Exhibiting initiative in achieving company goals and objectives
- Good working attitude and analytical skills
- Proficient in Microsoft Office
If you feel that you meet the requirements, then please apply now!
Job Description:
- Responsible for Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
- Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design, review operator's customer experience management maturity and analyse gaps
- Prepare and update consulting delivery documentation
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs
- Prepare and update design documentation
Working Experience:
- Thorough understanding of operator's organisation
- Strong understanding of customer experience management
- At least 8-10 years experience in operator's environment or professional customer experience consulting firms
- With experience in operator Marketing and Customer Care or CE analytics is in priority.
- Strong ability of development/innovation of new services/use cases.
Requirements:
- Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing
- MBA experiences will be in priority
- Language Skills: English
Competencies:
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Able to work independently with minimum supervision and is resourceful
- Ability to conduct cost/benefit analysis, modelling techniques and methods
- Self-motivated and ability to work under pressure
- Good interpersonal skills
- Reliability and strong organisational skills are a must
- Strong attention to detail
- Ability to prioritise multiple tasks to completion
- Exhibiting initiative in achieving company goals and objectives
- Good working attitude and analytical skills
- Proficient in Microsoft Office
If you feel that you meet the requirements, then please apply now!
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Marketing/Vertrieb, Ingenieurwesen/Technik