Customer Experience Manager - Digital - Banking

Customer Experience, User Experience, Customer Journey, User Journey, Digital, Web, Bank

This is an exciting opportunity to join a leading global bank's Customer Engagement Team as a Digital Manager. The main responsibilities will include the management and delivery of key projects forming the strategy, vision and direction for the banks' digital channel into the various Global Businesses

The ultimate goal is to create compelling customer experience visions and plan and manage on behalf of the customer, through conventional methods as well as seeking continuous improvements.

There will also be responsibility for planning, managing and providing clear direction to drive direct customer experience improvements and the overall vision related to specific Channels, Propositions and Programs.
Analysis and understanding existing and/or produced customer insights and research, evaluation of how the channel experience can be best tailored in order to design future customer experience visions for assigned channels is a key focus of the role.

Key Responsibilities

*Manage and deliver key projects which form part of the overall strategic customer vision for the appropriate global business and/or Channel
*Embed measurement, analytics and optimisation in all aspects of digital delivery
*Manage the business relationship between DCE and the appropriate global business stakeholders
*Deliver project according to defined standards and where applicable define and maintain the evolution of Group digital standards & guidelines on an ongoing basis.
*Act as a point of reference on the Group Digital standards.

Key required Experience and Skills

*Must have major experience of User/Customer Experience skills and a strong Digital understanding in order to liaise with IT colleagues. Corporate background and Financial Services would be ideal
*Experience of working globally is preferred.
*Able to deal with demanding stakeholders and to tight deadlines

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.