Customer Experience Manager (Brussels)

Je functie: Context
The PC Banking Business program aims to further improve and extend the online platform for corporates.
The Candidate will join the Corporate Banking Engineering team where he will take the role of Customer Experience manager for the PC Banking Business program.
He/she will report directly to the program manager PC Banking Business

Function Description
? Supporting business analysts, making sure a user-centric approach is followed when designing new PC Banking Business functionalities
? Defining customer experience standards specifically tailored to PC Banking Business, in cooperation with our central Customer Experience team.
? Defining and reviewing screen designs and customer journeys together with our business analysts
? Setting up and running usability tests

Start Date Asap
Duration Till 31/12/2014 with possible extension(s)

Location
Brussels
Je profiel: Required knowledge / Experience

Education
Bachelor/Master or equivalent by experience

Languages Requirement
Dutch Yes
French Yes
English Mandatory

Technical Experience
Mandatory
? Minimum 2 years of professional experience in the usability domain
? Expert reviews of online interfaces
? Usability testing
? Wire-framing and screen designs

Preferable
? Scrum
? Axure

Business Experience
Mandatory
? Online platforms

Preferable
? Banking

Soft skills
? Team player
? Quick self-starter and pro-active attitude
? Good Communication and Influencing skills
? Good analytical and synthesis skills
? Autonomy, commitment and perseverance
? Ability to work in a dynamic and multi-cultural environment