Customer Experience Management

CEA (CUSTOMER EXPERIENCE MANAGEMENT) SOLUTION CONSULTANT REQUIREMENT:

1. Deep understand CEM strategic organization - framework definition, corresponding role
2. Be familiar with CEM strategy implementation plan, milestones and evolution path solution recommendations to Huawei projects.
3. Be familiar with CEM solution development & support .Include KPI/SLA models and analysis and data Modeling
4. Be familiar with CEM marketing development and support
5. More than 10 years on CEM and solution, and have deep understanding of operators requirement.
6. Be familiar with CEM solution design and CEM/network planning.
7. Be familiar with output data structure and format by probe, such as probe company Tektronix/astella company.
8. Be familiar with NSN/ERICSSON many data interface signal data format,include GB/GI/IUPS/IUCS/ABIS/A etc interface.
9. Be familiar with CRM process,such as IBM CEM solution
10. Be familiar with CEM/solution assessment and optimization method, include core network/RF network QOS/DPI solution, include different service,such as Http/ftp/vo

11. contract period: 6-12months