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Customer Experience Consulting Specialist - Telecoms

Eingestellt von Templeton and Partners

Gesuchte Skills: Engineering, Sales, Marketing

Projektbeschreibung

JOB DESCRIPTION

- Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
- Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps
- Prepare and update consulting delivery documentation
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
- Prepare and update design documentation

PROFESSIONAL RELATED WORKING EXPERIENCE

- Thorough understanding of operator's organization
- Strong understanding of customer experience management
- At least 8-10 years experience in operators' environment or professional customer experience consulting firms

QUALIFICATION REQUIREMENTS

Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing

Language Skills: English

COMPETENCIES

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Able to work independently with minimum supervision and is resourceful
- Ability to conduct cost/benefit analysis, modelling techniques and methods
- Self-motivated and ability to work under pressure
- Good interpersonal skills
- Reliability and strong organizational skills are a must
- Strong attention to detail
- Ability to prioritize multiple tasks to completion
- Exhibiting initiative in achieving company goals and objectives
- Good working attitude and analytical skills
- Proficient in Microsoft Office

Projektdetails

  • Einsatzort:

    China

  • Projektbeginn:

    asap

  • Projektdauer:

    6 - 12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Templeton and Partners