Customer Experience Consulting Specialist- China

JOB DESCRIPTION

- Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
- Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps
- Prepare and update consulting delivery documentation
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
- Prepare and update design documentation

PROFESSIONAL RELATED WORKING EXPERIENCE

- Thorough understanding of operator's organization
- Strong understanding of customer experience management
- At least 8-10 years experience in operators' environment or professional customer experience consulting firms

QUALIFICATION REQUIREMENTS

EDUCATION: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing
LANGUAGE SKILLS: English

COMPETENCIES

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
-Able to work independently with minimum supervision and is resourceful
-Ability to conduct cost/benefit analysis, modelling techniques and methods
-Self-motivated and ability to work under pressure
-Good interpersonal skills
-Reliability and strong organizational skills are a must
-Strong attention to detail
-Ability to prioritize multiple tasks to completion
-Exhibiting initiative in achieving company goals and objectives
-Good working attitude and analytical skills
-Proficient in Microsoft Office