Customer Experience Consulting/Sales - Telecoms

JOB DESCRIPTION

Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales

Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps

Prepare and update consulting delivery documentation

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.

Prepare and update design documentation

PROFESSIONAL RELATED WORKING EXPERIENCE

Thorough understanding of operator's organization

Strong understanding of customer experience management

At least 8-10 years experience in operators' environment or professional customer experience consulting firms

QUALIFICATION REQUIREMENTS

Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing

Language Skills: English

COMPETENCIES

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Able to work independently with minimum supervision and is resourceful

Ability to conduct cost/benefit analysis, modelling techniques and methods

Self-motivated and ability to work under pressure

Good interpersonal skills

Reliability and strong organizational skills are a must

Strong attention to detail

Ability to prioritize multiple tasks to completion

Exhibiting initiative in achieving company goals and objectives

Good working attitude and analytical skills

Proficient in Microsoft Office