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Customer Experience Consultant (Journey Mapping)
Eingestellt von Vine Resources
Gesuchte Skills: Design, Consultant
Projektbeschreibung
*Collaborative Journey Mapping design sessions & document results
*Validating journey mapping results with customers
*In collaboration with project teams translate journey maps into concrete requirements for implementation
*Ensure alignment with CEX analysis and journey mapping teams in countries
*Establish effective CEX influence within key change programs through personal or team involvement
*Supporting the other members of the Customer Experience team in their activities and covering in their absence
To succeed in this role you must have:
*Experience delivering Customer Experience based activity
*Experience with journey mapping in a B2C environment
*Experience in consultancy, other service industries desirable
*Strong Commercial awareness and the ability to make relevant recommendations
*Leadership experience in Customer facing role
*Knowledge of Strategy, Operational and Financial Planning and Project management
*A proven track record of providing clear communications on complex topics
*Collaborative approach towards experience design/journey mapping to ensure idea generation from key stakeholders and ensure buy-in for ideas.
*Ability to think strategically and translate to tactical execution
*Analytical and concise approach with ability to quickly move from analysis to action
Press the apply button now or contact me for further details on this great opportunity
Projektdetails
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Einsatzort:
Schiphol, Niederlande
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Organisation/Management