Customer Experience Consultant

Customer Experience Consultant

We are currently recruiting for our client, a prestigious telecommunications company to join their project in China.

Position Title: Customer Experience Consultant
Position Type: Contract
Start Date: August 2015
Duration: 6 months initial
Location: Shenzhen
Contact: Dalibor Slatki

Responsibilities:
- Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales.
- Using customer experience consulting methodologies: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design.
- Review operator's customer experience management maturity and analyze gaps.
- Prepare and update consulting delivery documentation.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
- Prepare and update design documentation.

Qualifications/Skills Required:
- 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing; MBA experiences is priority.
- At least 8-10 years experience in operator's environment or professional customer experience consulting firms.
- Thorough understanding of operator's organization.
- Strong understanding of customer experience management.
- Experience in operator Marketing and Customer Care or CE analytics is a priority.
- Strong ability of development/innovation for new services/use cases.
- English fluent, EU nationals highly preferred.

Please submit your CV
Quoting reference: MGDS_CEC5938
Or call Dalibor

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.