Customer Engineer - Sweden OR France

My client requires a customer engineer with strong Linux/Shell Scripting skills who will need to be technically GSM/IMS strong and be prepared to work in situations where they are learning as they work. You will need to be able to work under pressure, sometimes be prepared to work beyond the normal working day in order to complete work to tight time constraints or meet the needs of the customer.

The locations we need these people in are PARIS and STOCKHOLM. Vacancies are also available in NETHERLANDS and UK.

Main duties/responsibilities

- Preparing installations and upgrades - which includes writing upgrade procedures and test plans
- Installing software on customer systems
- Working with the customer technical staff to integrate the systems into the customer network and support the customer's testing
- Running the designated acceptance testing with the customer to verify that the product is working as specified
- Communicating with customers to establish details of problems/requirements
- Investigating and resolving customer problems within SLA
- Working with other teams in the company to resolve technical problems
- Producing system documentation for the customer and support team
- Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues

The successful applicant must be prepared to travel to customer sites/offices when required.

Essential skills

(please note - due to high volumes of applications you will not receive a reply if you don't have the following)

- Linux/Shell Scripting
- Harware and virtualisation (ATCA, SUN, HP)
- Solid experience in GSM protocols or/and VoIP (SIP/DNS/DIAMTER/H.248)
- Good experience in IMS (Core/Messaging application Servers/voice application Servers) OR/AND GSM Core (MSC, SMSC, UNC...)

We are also only able to take applications from candidates with EU passports or an existing work permit in Sweden/France/UK/Netherlands.

Please send a CV with contact number to apply!