Customer Delivery Systems Support Analyst

DESCRIPTION

- Track requests & Deliverables
- Identify new sources of data
- Secure access to data sources
- Determine data accuracy and usefulness
- Define processes to Improve the quality of data (standards)
- Frequency of data collection
- Consistency (normalization)
- Automate data gathering activities
- Identify application owners
- Refine Tier structure
- Refine application list
- Define requirement for tool integration (BAC, Ops Ware, OpenView, Onaro, Clarity, Team websites, etc.)
- Define integration paths with Change Management
- Define structure and process to manage configuration files (Application & Service Mapping in DDM)
- Work with project team to develop Asset Management processes and procedures in application of HP Asset Center
- Will work on automating the data collection process used to gather information from partners and will need to have visibility into that data
- This person would be gathering data from Excel and moving it to SQL
- Beginner - intermediate SQL work

SKILLS:

ADDITIONAL SKILLS REQUIRED

- 1-2 years Data Analysis Experience.
- Data analysis, experience with data modelling/data schemas, ETL experience, Oracle or SQL Server experience, Visio for diagramming, and Excel.
- Excel experience required.