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Customer Delivery Manager

Eingestellt von Alexander Mann Solutions

Gesuchte Skills: Client

Projektbeschreibung

CUSTOMER DELIVERY/RELATIONSHIP MANAGER

Our client, a financial services company, require a team of 7 Customer Delivery Managers to oversee and ensure a smooth transition process.

KEY RESPONSIBILITIES

- Engage directly with the highly impacted sophisticated Corporate customers, supporting Relationship Managers within Corporate and manage the customer journey. Coordinate and deliver face to face and audio meetings with customers, working with them towards the completion of the divestment process
- Manage the delivery of implementation solutions for the highly impacted most complex and sophisticated customers in RM portfolios, relating to customer impacting events through 2015/2016, supporting a customer centric approach to change and ensuring agreed timescales are met. Build relationships and credibility with Relationship Managers in the business to ensure transparent plans are built and successfully delivered to customers through the change period.
- Impact assess migration cases, agree migration solutions for customers and prepare them for migration. Engage directly with the most complex and sophisticated high impact Corporate customers to mitigate the risk of customer attrition/loss through the change period, identifying any key issues or barriers to successful implementation and escalating to the Regional Customer Delivery Manager.
- Responsibility for building relationships and credibility with senior customer representatives, at director and board level, to ensure the impact of the customer journey is understood and aligned to the businesses values and vision.
- Work with Delivery workstreams to provide SME (subject matter expertise) and be responsible for ensuring other Customer Delivery Managers are kept imformed of customer impacting deleveopments.
- Provide an experienced reference point for other Customer Delivery Managers when required, particularly when dealing with more complex customer impacts.
- Responsible for ensuring relevant parts of the business have a clear understanding of the customer migration journey through liaison with senior stakeholders, in respect of the most complex, sophisticated and highest value customers.
- Ensure regular updates are provided to Regional Customer Manager and MI is collated and logged as requested to ensure progress against implementation plan is recorded and monitored effectively.

ADVANTAGEOUS SKILLS

- Strong banking experience with a corporate understanding, not just private banking for example
- Strong relationship management skills and track record of success
- Must be able to drive and have own transport.

ALEXANDER MANN SOLUTIONS, A RECRUITMENT PROCESS OUTSOURCING COMPANY, MAY IN THE DELIVERY OF SOME OF ITS SERVICES BE DEEMED TO OPERATE AS AN EMPLOYMENT AGENCY OR AN EMPLOYMENT BUSINESS

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Alexander Mann Solutions