Customer Complaints Administrator

Customer complaints administrator required for a role with a leading service provider. This is a temporary role initially for 3 months with a view to be extended.

The ideal person will have experience of dealing with customer complaints over the phone, so a good telephone manner, ability to listen and show empathy is a must.

You will be expected to notice trends of complaints and come up with solutions on how best to deal with them.

You must also possess strong excel skills and you will be dealing with and logging data.

Key duties:

*Dealing with customer complaints over the phone.
*Logging complaints on a database.
*Thinking of new ways to deal with complaints.
*Imputing information to excel.
*Noticing areas where there are lots of complaints and coming up with solutions to handle them.
*Producing reports for managers on Excel

This position suits someone who is customer focused, with a strong analytical skills and has worked within a customer complaints role previously.

If this position sounds like the challenge you are looking for, please submit your CV for immediate consideration.

Let's find the career that connects with your life.

Badenoch & Clark is acting as an Employment Business in relation to this vacancy.

Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User.