Customer Communications Co-Ordinator - 6 Month FTC

CUSTOMER COMMUNICATIONS CO-ORDINATORS

6 MONTH FIXED TERM CONTRACT

EDINBURGH

SALARY £18,000-£24,000 DEPENDING ON EXPERIENCE

Royal London is the largest mutual life and pensions company in the UK with Group funds under management of £49.8 billion. Group businesses serve over 3.6 million customers and employ 2,910 people. We offer a range of pensions, protection and investment products, which are distributed principally through intermediaries.

Our vision is to become the UK's leading customer-owned financial services organisation. The specialist businesses that make up the Royal London Group are clearly positioned within their markets and our goal is to provide innovative solutions that match the needs of distribution partners and customers.

An excellent opportunity has arisen for 2 x Customer Communications Co-ordinators to join our Marketing Team based in Edinburgh on initial 6 month Fixed Term Contracts

The Customer Communications Co-ordinators will be supporting a team of 4 Consultants in the delivery of bespoke auto enrolment member communications for new and existing customers.

Key Responsibilities:

- Working with the existing team of Communications Consultants to produce effective, bespoke communication material using a variety of media for our group pension clients.
- Co-branding and tailoring content of communication material.
- Proofreading drafts of new communications created by the Communications Consultants to ensure the highest standards of quality are achieved within agreed timescales
- Tracking changes and compliance of material through bespoke web-based site.
- Working with internal specialists including Sales Consultants, Customer Service Consultants and Implementation Managers
- Working with external suppliers such as printers, typesetters and other partners where required.
- Regularly reviewing and refreshing communications to ensure they remain compliant and as effective as possible.
- Carry out reprints for communications when additional copies are requested.
- Manage team mailbox and action queries.

Required knowledge, skills and experience:

- Relevant degree (Marketing, Legal, English, etc.) or equivalent and/or relevant experience within similar communications focused role.
- Good copywriting skills.
- IT. literate.
- Excellent attention to detail and the ability to proofread to a high standard.
- A highly organised, motivated individual.
- Effective organisational skills.

To apply for this position, please use the 'Apply Online' link below.