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Customer Care Officer/Resident Liaison Officer

Eingestellt von HBHC Synergy Ltd

Projektbeschreibung

An experienced Customer Care Officer/Resident Liaison Officer is needed for a leading social housing contractor. Successful applicants will have worked for a Housing Association Local Authority or Social Housing Contractor previously and have experience dealing with tenant complaints and satisfaction surveys.

Duties:
-Liaising with tenants in regards to housing repairs via letter email and face to face
-Dealing with stage one tenant complaints
-Dealing with repair diagnosis
-Dealing with customer satisfaction surveys and collating information

Skills:
-Good telephone manner
-problem solving and complaints handling
-Strong ICT skills
-Understanding of housing repairs

Please contact Kashia Robinson if you are suitable for this role

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

HBHC Synergy Ltd