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Customer Care: Jr. Training Consultant

Eingestellt von Synectics

Gesuchte Skills: Consultant, Oracle

Projektbeschreibung

The Customer Care Training Consultant will be responsible for the overall coordination and execution of the contact center training material development. The TC will also coordinate and facilitate train the trainer classes, develop surveys, and perform evaluations that focus on an improved customer experience.

SCOPE OF RESPONSIBILITY:
Assist with designing a qualification program for contact center training (LMS based)
Content development for wireless product & process training (Virtual & Classroom based)
Share management of LMS system (Content Management, Vendor Access, Reporting)
Assist with product & system training for various wireless product lines
Responsible for conducting new product integration training and communications (where applicable)
Drive learning to improve contact center process and soft skills training in all customer-facing functions.
Deliver virtual agent communications as applicable
Develop and distribute surveysability to synthesize complex and sometimes confusing information into succinct training documentation
Experience within telecommunications industry a plus
Contact center experience a plus
Fluent in multiple languages a plus
Experience with CRM tools and functionality, Oracle a plus.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics