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Customer Care Coordinator/Customer Service Planner
Eingestellt von Experis Engineering
Gesuchte Skills: Sales, Engineer
Projektbeschreibung
Key responsibilities/essential functions include but not limited to:
* Interface with all service providers to develop and maintain service schedule, determine call priority based on customer needs and available resources.
* Order and track inventory
* Respond to calls from instrument users
* Ensure data verification and documentation completeness.
* Secure that agreed SOP are followed
* Find alternative solutions to unique situations.
* Planning of scheduled events with interaction with the instrument owner
* Issue work order
* Prepare instrument out of service, work permit etc. for PM if needed
* Closing work order and filing of documentation
* Planning of unscheduled events
* Keep CMMS (Computerized Maintenance Management System) system up to date as defined at any time
* Secure the correctness of invoices against contracts and work orders
* Roles included Planner/Scheduler and Call Center
* Secure that the company can fulfil contractual obligations against the customer
Skills and competencies required
* Strong time management and organizational skills.
* At least 3/5 years of prior experience in customer service.
* Strong communication and IT skills
* Good attention to detail and customer facing skills
Desirable skills and competencies
* Prior field sales or field service experience
* Proven ability to influence and drive change through exceptional written and verbal communication skills
* Direct customer relationship experience
* Proven ability to effectively communicate across a distributed workforce
* Experience within a facilties environment/parts ordering/scheduling repairs
All candidates must be willing to undergo a security check prior to starting.
For more information please call Robert Buckley
Projektdetails
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Einsatzort:
Cambridge, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 - 15 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Ingenieurwesen/Technik