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Customer Care Coordinator

Eingestellt von Synectics

Gesuchte Skills: Sap, Sales

Projektbeschreibung

Responsibilities:
Manage and take ownership of accounts through the order fulfillment cycle.
Ensure proactive and professional communications with external and internal customers.
Partner with the sales team on customer related activities.
Work closely with clients to obtain client forecast and enter in SAP.
Provide judgmental forecast input in SAP based on order pattern knowledge.
Confirm pricing, inventory availability, and shipping information to the customer.
Receive purchase orders (P.O.'s), and generate invoices.
Receive and process customer complaints and inquiries related to returns, credit requests and complaints.
Provide coverage for customer service team members to ensure seamless service to the customer and within the department.
Actively participate in departmental meetings.
Provide written account/activity reports to management as required.
Ensure customer orders are accurately data entered.
Build customer intimacy and optimize customer care by continuously capturing relevant information on Customers, products, processes and systems.
Proactively seek innovative ways to enhance customer's satisfaction and improve operating efficiencies.
Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.
Minimal travel required.
Perform other duties as assigned.

SKILLS:

Qualifications:
As the candidates are trained on the Order Entry team first, a good foundational knowledge of item codes and B2B shipping processes could be helpful but not necessary.
Most important skill would be aptitude to learn new computer systems (SAP) and patience.
High School Diploma/GED.

Projektdetails

  • Einsatzort:

    Plainsboro, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung, Marketing/Vertrieb

  • Skills:

    sap, sales

Synectics