Customer Care Coordinator

Summary:
Essential Duties and Responsibilities:

- The Customer Care Coordinator will provide timely, accurate and effective proactive communication with customers and all internal personnel linked to the sales order process. Responsibilities will include, but are not limited to the following:
- Manage and take ownership of accounts through the order fulfillment cycle;
- Ensure proactive and professional communications with external and internal customers;
- Partner with the sales team on customer-related activities;
- Work closely with clients to obtain client forecast and enter in SAP;
- Provide judgmental forecast input in SAP based on order pattern knowledge;
- Confirm pricing, inventory availability, and shipping information to the customer;
- Receive purchase orders (P.O.'s), and generate invoices;
- Receive and process customer complaints and inquiries related to returns, credit requests and complaints;
- Provide coverage for customer service team members to ensure seamless service to the customer and within the department;
- Actively participate in departmental meetings;
- Provide written account/activity reports to management as required;
- Ensure customer orders are accurately data entered;
- Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems;
- Proactively seek innovative ways to enhance customer satisfaction and improve operating efficiencies;
- Monitor relevant indicators that measure the level of service and propose related action plans for service improvements;
- Minimal travel required;
- Perform other duties as assigned.

Qualifications:
- At least 1 year prior experience in customer service, business-to-business (B2B) sales, or call center environment preferred;
- Proficient in MS Office, including Excel, Word and Outlook is required;
- Experience with SAP platform is preferred;
- Technically savvy with demonstrated ability of quickly learning new systems;
- Strong negotiation and problem solving skills are essential;
- Must be comfortable communicating with all levels of the organization;
- Demonstrated ability to work both independently and within a team environment;
- Ability to multi-task and handle high volume work environment;
- Excellent organizational skills are essential;
- Excellent verbal and written communication skills are essential;
- Must be detail oriented to ensure accurate order entry.

SKILLS
- MS Office, including Excel, Word and Outlook

Synectics is an Equal Opportunity Employer.