Customer Care Account Administrator

Main Responsibilities:

Take individual responsibilities for a dedicated number of Inter company customers.
Respond promptly to customer enquiries and requests primarily via e-mail and phone, taking ownership to ensure the customer receives a high level of service at all times.
Receive, validate and book Intercompany orders in line with the customer agreements.
Handle and resolve customer complaints in a professional manner.
Direct requests and unresolved issues to the designated internal resource
Follow up customer orders with internal departments on time and update customers proactively
Communicate and coordinate with internal departments
Record details of actions taken
Follow up on customer interactions
Support other Customer Care roles if required/requested.
Support projects and process improvements to increase customer satisfaction and productivity

Skills Required:

SAP R3
Handling of export orders
Export control knowledge
Microsoft Office knowledge
Interpersonal skills
Communication skills both verbal and written
Customer focused
Attention to detail and accuracy

If interested please send your CV 

Pertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.